Information Material
BQC accepts and manages objections and complaints regarding to the implemented activities of certification, but also regarding to any existed certified ones.
If you have a certain complaint or objection with regard to any certification activity or someone certified by the Organization of BQC, you may contact us by filling the given form of communication here, summarising the complaint or objection you want to submit.
BQC will contact you for further information.
BQC will keep confidential all the elements of the individual who will forward the complaint and the complaint itself.
BQC Certification Body specializes in Management Systems audits, in the Certification of Products/Services and in the organization of Training Programs based on International Standards.
The aim and key commitment for it is to provide services that fully cover the legal and agreed upon requirements and, if possible, the expectations of its customers, to comply with applicable National and European legislation and to achieve the quality objectives set.
In order to achieve this goal, it:
- Has adopted a Quality Management System (QMS), which is applied throughout the entire Body and the activities related to audits of Management Systems, Certification of Products/Services, and which impacts the service quality as well as the customers’ satisfaction
- Reviews and constantly/continually improves the characteristics of its services wherever possible, as well as the effectiveness of its processes, by establishing appropriate indicators.
- Sets measurable objective targets for quality on a strategic level, in terms of specific operations as well as projects. These objective targets are established and monitored as far as their success rate is concerned during its annual management review.
- Provides the necessary resources for the efficient and effective operation of its every individual process.
- Invests in the continuous training and education of its personnel in order to disseminate quality in every professional aspect.
Its fundamental principle and commitment is the continuous improvement of its services and its processes and as a result, of its entire body.
Furthermore it is paramount for it to maintain confidentiality and impartiality during the implementation of the management system certification services.
It fully comprehends the importance of impartiality during the implementation of its certification services, effectively manages conflict of interest issues and fully ensures the objectivity of the system management certification.
It recognizes and rewards team effort as well individual effort, invests in people and respects the client.
General Certification Regulation
Quality System Certification Regulation
Food Safety Management System Certification Regulation
Enviromental Management System Certification Regulation
Occupational Health and Safety Management System Certification Regulation
Anti-Bribery Management System Certification Regulation
Information Security Management System Certification Regulation
Special Certification Regulation for Privacy Information Security Management System
According to the Certification and Procedure Regulation of BQC Certification Body, the registry of Withdrawn Certificates can be communicated upon written request.
The situation regarding the coronavirus disease (COVID-19) outbreak is evolving rapidly. With the safety and wellbeing of our clients and colleagues being our highest priority, we would like to inform you about our plans as your Certification Body during this global health issue.
Taking into consideration the effects of the COVID-19 outbreak, we have reviewed our processes and put in place a contingency plan, with the objective being minimizing the risk to our clients and colleagues whilst maintaining accreditation requirements and mitigating potential global trade risks.
We have decided to proceed with a combination of remote and deferred audits depending on the type of visit and associated risk. As our auditors are allocated to audits based on their expertise and occasionally travel internationally to perform an audit, any health threats in their country of origin must also be considered. Our contingency plan has been shared with Regulators/Accreditation Body and is aligned with IAF ID3:2011.
Interested clients will be contacted to arrange suitable alternatives to schedule on site audits according to our policy on COVID-19. During the period preceding any rescheduled audits, clients should contact us and inform us immediately of any potential issues, such as temporary closure of sites, which may prevent delivery of the audit.
Please email any queries to [email protected] quoting your certificate number to help us identify and support you.
Warm regards,
Dimitrios Katsieris
MSc, Technical Manager