BQC accepts and manages objections and complaints regarding to the implemented activities of certification, but also regarding to any existed certified by BQC organisation.

If you have a certain complaint or objection with regard to any certification activity or certain certified by BQC organisation, you may contact with us by filling the given form of communication, summarising the complaint or objection you want to submit.

BQC will contact with you for further information. BQC will keep confidential all the elements of the individual who will forward the complaint and the complaint itself.

Objections - Complaints
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  BQC Quality Policy

BQC Certification Body specializes in Management Systems inspections, in the Certification of Products/ Services and in the organization of Training Programs based on International Standards.

The aim and key commitment of BQC is to provide services that fully cover the legal and agreed-upon requirements and, if possible, the expectations of its customers, to comply with applicable National and European legislation and to achieve the quality objectives set.

In order to achieve that/for this reason, BQC:

  • Has adopted a Quality Management System (QMS), which is applied throughout the entire Body and the activities related to inspections of Management Systems, Certification of Products/ Services, and which impacts the service quality as well as the customers’ satisfaction
  • Reviews and constantly/ continually improves the characteristics of its services wherever possible, as well as the effectiveness of its Processes, by establishing appropriate indicators.
  • Sets measurable objective targets for quality on a strategic level, in terms of specific operations as well as projects. These objective targets are established and monitored as far as their success rate is concerned during the BQC’s annual Management Review.
  • Provides the necessary resources for the efficient and effective operation of every individual BQC process.
  • Invests in the continuous training and education of its personnel in order to disseminate quality in every professional aspect.

BQC’s fundamental principle and commitment is the continuous improvement of its services and its processes and as a result, of the entire body. Furthermore it is paramount to us to maintain confidentiality and impartiality during the implementation of the management system certification services.

BQC fully comprehends the importance of impartiality during the implementation of its certification services, effectively manages conflict of interest issues and fully ensures the objectivity of the system management certification.

BQC recognizes and rewards team effort as well individual effort, invests in people and respects the client.

According to the Certification and Procedure Regulation of BQC Certification Body, the registry of Withdrawn Certificates can be communicated upon written request.

The situation with regards to the coronavirus disease COVID-19 outbreak is evolving rapidly. With the safety and wellbeing of our clients and colleagues our highest priority, we would like to inform you about our plans as your Certification Body during this global health issue.

Taking into consideration the effects of the COVID-19 outbreak, we have reviewed our processes and put in place a contingency plan, the objective being to minimize the risk to BQC clients and colleagues whilst maintaining accreditation requirements and mitigating potential global trade risks.

We have decided to proceed with a combination of remote and deferred audits depending on the type of visit and associated risk. As our auditors are allocated to audits based on their expertise and occasionally travel internationally to perform an audit, any health threats in their country of origin must also be considered. Our contingency plan has been shared with regulators/Accreditation Body and is aligned with IAF ID3:2011.

Affected clients will be contacted to arrange suitable alternatives to schedule on-site audits according to BQC Policy on affected by Coronavirus Covid-19. During the period preceding any rescheduled visits, clients should contact BQC and inform us immediately of any potential issues, such as temporary closure of sites, which may prevent delivery of the audit.

Please e-mail any queries to, quoting your certificate number to help us identify and support you.

Warm regards,

Dimitrios Katsieris, MSc

BQC Technical Manager